Refund Policy

If you are not satisfied with a paid Best-TempMail API plan, you can request a full refund within 14 days of your payment. You do not need to give a reason.

This applies to every paid plan: Founders, Developer and Pro, whether billed monthly or yearly.

The free tier needs no account, no card and no API key. It gives you 150 requests an hour and every core endpoint, which is enough to evaluate whether the API does what you need before spending anything.

We would rather you tested it first than paid and asked for the money back, so the free tier is deliberately usable rather than a token.

Email [email protected] from the address you used at checkout, and say you would like a refund. That is the whole process.

Include your order or invoice number if you have it to hand, as it makes the request quicker to locate, but it is not required.

Refunds are normally processed within 5 business days. How long the money then takes to appear depends on your bank or card issuer, and is usually a further 5 to 10 business days.

When a refund is issued, the subscription ends and the associated API key stops working. Any inboxes created with it expire on their normal schedule and are then deleted.

If you were on the Founders plan, the refund releases your place in the 100 founding subscriptions. Founding pricing is limited, so we cannot guarantee a place will still be available if you decide to return later.

You can cancel at any time from the subscription management page. Enter the email you paid with and we will send you a link to your billing portal, where you can cancel, update your payment method, or download invoices.

Cancelling stops future charges. Your access continues until the end of the period you have already paid for, and nothing is refunded for that remaining time unless you are inside the 14 day window.

So if you are 3 days into a subscription and want your money back, ask for a refund. If you are 6 months in and simply do not want to renew, cancel.

If you cannot access that email address, write to [email protected] and we will cancel it for you within one business day.

Subscriptions renew automatically so that your integration does not stop working unexpectedly. You are emailed before each renewal.

A renewal charge is treated as its own payment: the 14 day window applies to it too. If a renewal caught you out and you have not used the service in the new period, tell us and we will refund it.

We may refuse a refund where the account has been used in breach of the terms of service, for example to send spam, to abuse the service, or where there is evidence of repeated refund requests intended to obtain free use of the API.

This is not aimed at ordinary customers. If you asked for a refund because the product did not suit you, that is exactly what the policy is for.

Payments are handled by a merchant of record, who acts as the seller for the transaction and collects any applicable sales tax or VAT. Refunds are returned through the same provider, to the original payment method.

Your card details are never stored on our servers.

Nothing in this policy limits rights you have under consumer law. Customers in the EU and UK have a statutory 14 day right of withdrawal on digital purchases, and customers elsewhere may have equivalent protections. This policy is intended to meet or exceed those rights, not to replace them.